1. Introduction
Tkalam ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
2.1 Information You Provide
- Account information: Name, email address, and password when you register
- Organization information: Organization name and details when creating or managing a workspace
- Payment information: Billing details processed by our payment processor (Stripe). We do not store raw card data
- Support communications: Messages you send to our support team
2.2 Information Collected Automatically
- Usage data: API call volumes, character counts, timestamps, and feature usage
- Log data: IP addresses, browser type, operating system, pages visited, and request details
- Device data: Device identifiers and connection information
2.3 Content You Submit
When you use our translation, TTS, or STT features, the text and audio content you submit is processed to provide the Service. We may retain anonymized logs of API usage for performance monitoring, but we do not use your content to train our models without explicit consent.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Process transactions and send billing-related communications
- Send transactional emails such as account verification and password resets
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns to improve platform performance
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We do not sell your personal data to third parties.
4. Sharing of Information
We may share your information with:
- Service providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, email delivery), subject to confidentiality obligations
- Legal authorities: When required by law, subpoena, or government request, or to protect the rights, property, or safety of Tkalam, our users, or the public
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred under a different privacy policy
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within a reasonable period, subject to any legal obligations that require us to retain it longer.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal requirements
- Portability: Request a machine-readable copy of your data
- Objection: Object to certain processing of your data
To exercise any of these rights, please contact us at privacy@tkalam.com.
8. Cookies
We use cookies and similar tracking technologies to maintain user sessions, store preferences, and analyze Service usage. You can control cookie settings through your browser settings, though disabling cookies may affect certain Service functionality.
9. Third-Party Services
The Service integrates with third-party services including Microsoft Azure (speech processing), OpenAI/Gemini (language models), and Stripe (payments). These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of these third parties.
10. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 18, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service following notification of changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@tkalam.com.